ORDER MANAGEMENT SYSTEM (OMS)

DEFINITION

WHAT IS ORDER MANAGEMENT SYSTEM

Order management system is the order-to-cash sales process that sits at the heart of any goods-based B2C and B2B company. In brief, it’s the end-to-end cycle of receiving and processing a customer order through to fulfillment.

In other words, order management system is not conducted in isolation. In short, it relies upon almost every department in a company. Almost from a customer service team to the warehouse staff, the accounting department through to delivery partners. In addition, order management ensures a business’s workflow runs smoothly by establishing efficient processes to keep it moving forward. It also helps in maintaining customer satisfaction and protecting a company’s reputation.

To summarize, order management system involves a series of interconnected touchpoints. Also stakeholders who work collaboratively together to enable customers to order the right products, for the right price and receive them at the right time. Thus, the order management system secures that order-to-cash (O2C) processes run smoothly. Also gives businesses the opportunity to build customer profiles and keep track of inventory volume and sales records.

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BENEFITS

WHY ORDER MANAGEMENT SYSTEM

AUTOMATION EFFICIENCY

An OMS operates on automation, and an automated order processing system saves costs on manual labor.

Besides, it also decreases the risk of human error across invoicing. Moreover, order data frees up time for companies to focus on growth and customer satisfaction.

Nonetheless, it also increases data security as there is less need for manual intervention.

24/7 ACCESS FOR ORDER MANAGEMENT SYSTEM

Businesses can access their order management system online from any destination. In other words, they’re are able to process orders remotely and at any time.

This results in greater data control, better customer service and more efficient order processing.

In short, customers can use this service 24/7 from anywhere and anytime will boost the company growth.

FOCUS ON GROWTH

The automation of the order-to-cash system quickly creates a standardized process from one single platform.

Thus, it freeing up company time to collect and analyse data in order to leverage business intelligence for further growth and tackle any issues.

INVENTORY MANAGEMENT

The real-time capabilities of an order management system helps distributing data in real time regarding items sold, returned or exchanged.

In short, this saves companies from over-selling inventory and once again, ensures customer satisfaction.

CENTRALIZED VIEW BY ORDER MANAGEMENT SYSTEM

Ease of a centralized order management system gives companies a single view of the complex e-commerce fulfilment ecosystem.

Moreover, it also protects against order errors and customer dissatisfaction or lost revenue due to common glitches. For instance, low inventory, incorrect invoicing, or unforeseen transportation errors.

REAL TIME INFORMATION FROM ORDER MANAGEMENT SYSTEM

The real-time data display to the owners help business in many perspective.

Particularly, companies are able to react faster to any issues that may arise. Thus, this will reduce risking customer dissatisfaction with errors or delays.

Besides, it also ensures that product and payment data are up to date. In addition, giving companies more insight into their current state of business.

ALL IN ONE

FEATURES

We offer all-in-one Ordering Management System (OMS) which consists of all the basic features that a complete OMS must have.

CENTRALIZED ORDER MANAGEMENT

Centralized system is a significant feature in the order management system.

In other words, centralized system is a system that designed to receive and track the orders from multiple channels.

Besides, centralized order management helps to improve productivity by synchronizing all the order from various channels into one.

Eventually, it assists to deal in real-time and give better customer service. Also making it easy to process orders and exchange or return products.

MULTIPLE PAYMENT GATEWAYS

Multiple payment gateways offers loads of perks and helps businesses to earn more profit.

However, many customers abandon the shopping carts if they don’t find their preferred payment method.

Thus, multiple payment methods available to make the checkout process will make convenient as possible for the patrons.

INVENTORY MANAGEMENT SYNC WITH OMS

Manually processing a spreadsheet of inventory is a tedious job. For instance, entering sales channel, modifying quantities and stocks.

Sometimes, there can be errors in the entries that would greatly affect the business.

Therefore, syncing the inventory management with OMS will be very useful. For instance, keeping the inventory entries, quantity and stock levels under check. Also make it effortless to manage the orders from a single system.

SHOPPING CART

Amalgamation of a shopping cart with order management software directly impacts on the inventory system.

If the integration has been not done, users would have to handle the process manually from every single sales channel.

In short, they have to make sure that the data is accurately reflecting. For instance, in all their systems like accounting, inventory, and shipping.

SHIPPING SERVICE INTEGRATION WITH OMS

These days, there are many e-commerce companies giving out services on same-day delivery.

However, this can be little critical for the small retailers. They needs to ensure that they deliver the products to customer on the competitive standard time of shipping.

So, integrating the shipping services with OMS can make the process simple. For instance, generating shipping labels, choosing the carriers and etc.

In short, integration of shipping service with OMS will uncomplicate to view and track the complete shipping process. Moreover, from delivering to processing payments which will be collected by shipping companies.

OMS

PLAN AND PRICING

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